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Privacy Policy

At Guardian Tree Services we recognise the importance of privacy protection. We have created this Privacy Statement to demonstrate our commitment to you, your privacy and to secure and trustworthy Internet commerce.

Types of Personal Information we collect

Generally, the only personal information we collect is contact details of representatives of:

  • customers,
  • prospective customers,
  • partners, and
  • other individuals interested in receiving information from Guardian Tree Services.

This includes details such as their names, addresses, telephone numbers and email addresses. We also record information concerning transactions that individuals make or wish to make with Guardian Tree Services and as well as information concerning customer preferences and satisfaction with Guardian Tree Services’ products and services.

For more information, see below: What information do we collect online and why?

Guardian Tree Services’ Compliance Commitment

Generally, Guardian Tree Services will only collect personal information when necessary to provide a specific service or function. This includes Guardian Tree Services product and event information and software upgrade information.

Where practicable, when this personal information is collected it is done so directly from the individual, either by phone, over the Internet or in person. We may also collect personal information indirectly such as where one customer representative gives us details of another customer representative.

Collection of personal information

Guardian Tree Services will take reasonable steps to ensure that the individual is aware of:

  • Guardian Tree Services’ identity and how to contact us,
  • their ability to gain access to their personal information,
  • the purposes for which the information is collected,
  • the organisations (or the types of organisations) to which Guardian Tree Services usually discloses information of that kind,
  • any law that requires the particular information to be collected, and
  • the main consequences (if any) for the individual if all or part of the information is not provided.

If Guardian Tree Services collects personal information about an individual from someone else, Guardian Tree Services will take reasonable steps to ensure that the individual is or has been made aware of the matters listed above.

Use and Disclosure

Generally Guardian Tree Services will only use and disclose personal information for the primary purpose for which it was collected. For example, personal information may be used to provide a specific service or function to individuals, to process requests and transactions, and to communicate marketing offers and information to individuals.

This may include providing personal information to external organisations or to our related companies where they are assisting us to provide a service or function. Where we do provide third parties with personal information, we have measures in place to ensure they do not use the personal information for any purpose other than providing the relevant service or function.

Guardian Tree Services will only use or disclose personal information about an individual for a purpose other than the primary purpose (the secondary purpose) of collection if:

  1. The secondary purpose is related to the primary purpose of collection; and
  2. The individual would reasonably expect Guardian Tree Services to use or disclose the information for the secondary purpose; or

Data quality

Guardian Tree Services will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If you believe that the information held is inaccurate please do not hesitate to contact the Privacy Officer below.

Data Security

Guardian Tree Services will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. Guardian Tree Services stores personal information in various secure electronic storage facilities and paper-based files. Guardian Tree Services will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.


Guardian Tree Services policy on our management of personal information is set out in this document, as may be amended by Guardian Tree Services from time to time. To ensure you have a copy of the most current version of Guardian Tree Services’ privacy statement, please refer to Guardian Tree Services’ website:

Access and Correction

If Guardian Tree Services holds personal information about an individual, we will provide the individual with access to the information on request by the individual, except to the extent that:

  1. in the case of personal information other than health information-providing access would pose a serious and imminent threat to the life or health of any individual; or
  2. providing access would have an unreasonable impact upon the privacy of other individuals; or
  3. the request for access is frivolous or vexatious; or
  4. the information relates to existing or anticipated legal proceedings between the organisation and the individual, and the information would not be accessible by the process of discovery in those proceedings; or
  5. providing access would reveal the intentions of Guardian Tree Services in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
  6. providing access would be unlawful; or
  7. denying access is required or authorised by or under law; or
  8. providing access would be likely to prejudice
    1. an investigation of possible unlawful activity; or
    2. the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
    3. the enforcement of laws relating to the confiscation of the proceeds of crime; or
    4. the protection of the public revenue; or
    5. the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
    6. the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders; by or on behalf of an enforcement body; or
  9. an enforcement body performing a lawful security function asks Guardian Tree Services not to provide access to the information on the basis that providing access would be likely to cause damage to the security of the country.

However, where providing access would reveal evaluative information generated within Guardian Tree Services in connection with a commercially sensitive decision making process, Guardian Tree Services may give the individual an explanation for the commercially sensitive decision rather than direct access to the information.

If Guardian Tree Services is not required to provide the individual with access to the information because of one or more of the above paragraphs Guardian Tree Services will, if reasonable, consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties.

If Guardian Tree Services charges for providing access to personal information, those charges:

  1. will not be excessive; and
  2. will not apply to lodging a request for access.

If Guardian Tree Services holds personal information about an individual and the individual is able to establish that the information is not accurate, complete and up-to-date, Guardian Tree Services will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

If the individual and Guardian Tree Services disagree about whether the information is accurate, complete and up-to-date, and the individual asks Guardian Tree Services to associate with the information a statement claiming that the information is not accurate, complete or up-to-date, Guardian Tree Services will reasonable steps to do so.

Guardian Tree Services is obliged to provide reasons for denial or refusal of access to correct personal information. If you would like to access any personal information held by Guardian Tree Services about you, please do not hesitate to contact the Privacy Officer below.


Guardian Tree Services does not use identifiers such as Tax File Numbers to identify individuals.


Where lawful and practicable, Guardian Tree Services will provide individuals with the option of not identifying themselves when providing personal information.

Transborder Data Flows

Guardian Tree Services may transfer personal information about an individual to someone (other than Guardian Tree Services or the individual) who is in a foreign country only if:

  1. Guardian Tree Services reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information; or
  2. the individual consents to the transfer; or
  3. the transfer is necessary for the performance of a contract between the individual and Guardian Tree Services, or for the implementation of pre-contractual measures taken in response to the individual’s request; or
  4. the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the individual between Guardian Tree Services and a third party; or
  5. all of the following apply:
    1. the transfer is for the benefit of the individual;
    2. it is impracticable to obtain the consent of the individual to that transfer;
    3. if it were practicable to obtain such consent, the individual would be likely to give it; or
  6. Guardian Tree Services has taken reasonable steps to ensure that the information that it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with this Privacy Statement.

Sensitive Information

Generally Guardian Tree Services does not collect sensitive information. In the event Guardian Tree Services does wish to collect sensitive information however, we will not do so unless:

  1. the individual has consented; or
  2. the collection is required by law; or
  3. the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the individual whom the information concerns
    1. is physically or legally incapable of giving consent to the collection;
    2. physically cannot communicate consent to the collection; or
  4. the collection is necessary for the establishment, exercise or defence of a legal or equitable claim.

Removal from Guardian Tree Services Mailing Lists

Should you decide that you no longer wish to receive promotional and marketing material from Guardian Tree Services, please advise as directed on the material you have been sent or via email, fax or letter being sure to include your name, address and contact details.

Complaints Management

Individuals are to direct all complaints to Guardian Tree Services’ privacy officer.

To be removed from a distribution list:

  1. Guardian Tree Services requires this request to be advised in writing via email, letter or fax.
  2. Guardian Tree Services will notify all departments within Guardian Tree Services to remove the individual from distribution lists.
  3. Guardian Tree Services will advise the individual in writing that this request has been actioned.

To access information held by Guardian Tree Services:

The individual is to advise Guardian Tree Services in writing via email, fax or letter. (See below, Access to Personal Information held by Guardian Tree Services)

Access to Personal Information held by Guardian Tree Services

When an individual requests access to their personal information, Guardian Tree Services will:

  1. take all reasonable endeavours to take action within 30 days of receipt of notification from the individual;
  2. require individuals to provide written notification to access personal information held by Guardian Tree Services;
  3. evaluate the request for access to determine motivation for requesting access: e.g. is the request frivolous or vexatious?

For a valid request, Guardian Tree Services’ privacy officer will:

  1. inform all relevant departments that this individual has requested to access the information held;
  2. consolidate all of the information;
  3. discuss with the individual how they would like to view this information:
    1. If personally, Guardian Tree Services’ privacy officer and the individual will arrange a meeting time and place;
    2. If via letter / photocopies, Guardian Tree Services’ privacy officer will prepare and send these to the individual.


If you require any further information or confirmation about this Privacy Statement or if you are concerned that Guardian Tree Services is not complying with its privacy obligations in respect of your personal information, please contact:

Postal Address:PO Box 5541
Palmerston North
New Zealand
Phone:06 354 6990
Mobile:027 217 0799

In addition, please find below our statement relating to personal information collected online.

Protection and use of information collected on-line

Use and purpose of collected personal data

On our Web sites we only collect information relating to you with your permission. You may choose to reveal information to us if, for example, you register or complete a survey. Companies in the Guardian Tree Services group may use the information internationally in connection with processing your inquiries and orders or to help improve our products and services. We would only share such information with third parties outside the Guardian Tree Services group with your express permission or as required by law. It is used solely for the purposes described below.

Online security

Guardian Tree Services supports secure online shopping using secure server technology, because we want your shopping experience to be simple and safe. There are state-of-the art security arrangements and facilities on Guardian Tree Services sites to prevent security abuse. The secure server technology used on Guardian Tree Services Store encrypts your personal financial information before it is transmitted over the Internet. This technology works best when the store site is viewed using a browser that supports secure server technology.

Privacy across the entire Guardian Tree Services network

As a global company, Guardian Tree Services operates a number of Web sites around the world. Any information that you submit to one of our sites in any one country or language may be sent electronically to a server for one of these sites in another country. As such, the information may be used, stored, or processed outside the country where it was recorded. We safeguard your privacy interests around the world by ensuring that the Guardian Tree Services site adheres to our policies described in this statement. We bind our employees to observe your privacy and confidentiality rights.


By using our Web sites, you consent to the collection and use of the information as described here. If we decide to make changes to this privacy statement, we will post the changes on this page so that you will always know what information we collect, and how we use it.

What information do we collect on-line and why?

IP addresses

We may use your IP address to help diagnose problems, to administer our Web site, or to gather general demographic information.


We use cookies to make your use of our online offering more enjoyable and to deliver personalised content. Cookies help us give you information that interests you, they save you having to re-enter your password every time you visit our site, and help to keep track of your shopping cart. Cookies also allow us to better analyse our site traffic patterns so that we can improve our Web offering. We do not follow your browsing path outside of the Guardian Tree Services site; Web partners that serve ads onto our Web site may also use their own cookies.

User registration

You may choose to fill out a registration form on our Web site with contact information. This information is used to send you requested information or products, to contact you with other product information, news, or promotions, and to learn more about our Web visitors.

E-mail addresses

If you give us your e-mail address, we may communicate with you via e-mail. However, we will not share your e-mail address with others outside the Guardian Tree Services group of companies without your consent. You can choose not to receive e-mails at any time – for more details, read the Choice/Opt-out section below. Depending how your e-mail application is set up, information about you may be transmitted automatically when you send e-mail to Guardian Tree Services.

Registration for third-party services at Guardian Tree Services

At Guardian Tree Services you can register for third party services. Those services are available through Guardian Tree Services, but are provided by a third party, which is typically not affiliated with Guardian Tree Services. When you sign up for one of these services, it may be necessary to transfer some of your Guardian Tree registration information to this service provider. Also, if the service you chose requires your e-mail address to fulfil this service, we will also give your e-mail address to the service provider. This means we will pass your e-mail address to a service provider only in the event that you specifically asked for this service and the service cannot be provided without your e-mail address. For privacy practices and opt-out procedures of those service providers, refer to the individual privacy policy of the respective service provider.

Online surveys

Occasionally we conduct online surveys. Our surveys may ask you for demographic information, such as postal codes or your industry sector. If the online survey collects contact data, we may use that data to send you further information only if we specifically asked for your permission in the survey. You are free to opt out of receiving future mailings at any time. For more details, read the Choice/opt-out section below.

Demographic and user profile data

We may use demographic or user profile data we collect to tailor your Web experience, showcase content that we think may interest you, and display information that matches your preferences. This data also gives us an insight into your needs and interests.

Links to other sites

Our site contains links to other sites. Guardian Tree Services is not responsible for the privacy practices or the content of other Web sites. For more information, refer to the privacy policies of the respective site.

Choice / opt-out

Guardian Tree Services gives you the choice to opt out at any time. You can opt-out of receiving communications from us whenever you like: now or at the point on our site where we request information from you.

Unsubscribe from Guardian Tree Services newsletter

If you no longer wish to receive our free newsletter Guardian Tree Services Newsletter, you can cancel your subscription at any time. Just send an e-mail message to with “Unsubscribe” in the subject field.

Removal from our registration database

If you wish to be removed from the Guardian Tree Services’s Web registration database, please contact:

Postal Address:PO Box 5541
Palmerston North
New Zealand
Phone:06 354 6990
Mobile:027 217 0799

Removal from other Guardian Tree Services e-mail lists

If you no longer wish to receive other information or promotional e-mails from Guardian Tree Services, follow the opt-out instructions on the last e-mail you received.

Want to learn more? Contact Guardian Tree Services for additional information.